Can’t find the answer your looking for? I’ve shared some of the most frequently asked questions to help you out!
WHEN WILL MY ORDER SHIP?
All orders typically ship within 3-7 business days if on hand and 7-14 business days if coming directly from vendor via USPS MAIL. (BUT fulfillment has been backed up due to COVID, so wait times may be longer than normal). You should receive an email once your item has shipped along with tracking info. It may take some time for the post office to scan and receive it. If your package is lost, stolen, or damaged in transit. Please contact us at firstname.lastname@example.org
CAN I RETURN MY ITEM?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
CAN I EXCHANGE MY ITEM?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WHERE IS MY REFUND?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.